Terms and Conditions

1. General Provisions

By placing an order, the buyer accepts the Terms and Conditions for the supply of goods as announced by the seller. The relationship between the buyer and the seller is governed by these terms and conditions, which are binding for both parties unless expressly stated otherwise in the contract. Other conditions not specified herein are governed by the valid regulations of the Czech Republic.

2. Subject of Sale

The subject of the contract is only the items explicitly listed in the order (hereinafter referred to as the goods). Weights, dimensions, and other data contained in catalogs, brochures, and other printed materials are non-binding unless expressly stated as binding in the contract. The seller undertakes to deliver goods to its customers that comply with the standards and regulations valid in the Czech Republic.

3. Order of Goods, Price List

The validity of an electronic order is conditional upon filling out all the required information and details prescribed by the form. For wholesale purchases, it is necessary to provide a company ID number (IČ) – sales at wholesale prices require this. The order constitutes a proposal for a purchase contract.

4. Packaging, Postage

For wholesale orders up to the amount of 2,000 CZK including VAT, a packaging fee of 120 CZK + VAT is charged; above this limit, packaging is not charged. Postage is always charged according to the current valid tariff of the carrier (GEIS, DPD, PPL).

5. Price, Payment

The offer prices listed on the website http://www.dakls.cz are valid at the time of ordering. The purchase price is considered paid only when the full purchase price for the delivery has been credited to the seller’s current account, paid in cash at the seller’s cash desk, or paid on delivery. The seller remains the owner of the goods until the full purchase price is paid. An invoice issued based on the purchase contract between the seller and the buyer also serves as a tax document. A cash receipt issued for cash payments at the seller’s cash desk also serves as a tax document.

6. Delivery Time

The delivery time begins on the date of the order, provided that all documents necessary for timely delivery have been received. The seller usually processes and ships the order to the buyer within 5 business days unless otherwise agreed.

7. Warranty Period, Claims

The warranty period begins on the date the goods are received by the buyer. The goods are supplied with a 24-month warranty. Goods claimed under warranty must be delivered for the claim to the company's registered office, including all accessories that were included in the product packaging, and should be packaged in the original packaging. The customer makes a claim with the seller, who usually handles the claim within 7 business days, and in complicated cases no later than within 30 days. Claims are governed by §612 et seq. of the Civil Code and under §13 and §19 of Act No. 634/92 Coll. on Consumer Protection, as amended by Act No. 104/95 Coll. and the Civil Code. A claim is usually resolved by a refund or a discount on the claimed product.

8. Final Provisions

These terms and conditions apply in the wording published on the seller’s website on the day the electronic order is sent, unless otherwise agreed in writing between the parties. By sending an electronic order, the buyer unreservedly accepts all the provisions of the terms and conditions valid on the day of sending the order, as well as the price of the ordered goods (including any shipping costs) valid on the day of sending the order as stated in the price list on the website, unless otherwise demonstrably agreed in a particular case. The parties have agreed that unless expressly stated otherwise in these terms and conditions, their rights and obligations are governed by the relevant generally binding legal regulations.